Q. How to purchase my order on the site?
To purchase your order :-
1. Click “Add to cart” or “Buy Now” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed to your payment for the products.
3. You'll reach a log-in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you can register an account before you proceed to your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “Next” button.
5. From here, you need to select your shipping methods and click “Next” button.
6. Next, you'll need to choose your payment method then click “Next” button.
7. After the steps, you need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
CS Mall offers various kind of Payment Methods as shown below :-
1. Credit/Debit Card (Coming soon)
- Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
- Via Ipay88 (Visa or Mastercard / Internet Banking) or Via MOLpay (Visa or Mastercard / Internet Banking)
2. Online banking (Maybank2U, CIMB Clicks, RHB Now and etc.)
3. E-wallets (Boost Wallet, Grabpay, TouchnGo pay and Kipple pay)
4. Invoice / Cheque / Offline Bank Transfer
Bank : Maybank
Bank Account : 507321116477
Account Name : CSZH Enterprise
After you made the payment, please send us the payment details of :
- Bank Name :
- Banking Date :
- Banking Time :
- Banking Reference No :
- Total ammount you have paid :
- Your Order No :
You may scan and email us the above info to Email Address : firstname.lastname@example.org
*Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Log-in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click “Submit”.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on Pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit.
Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 5 working days. May takes up to 2 weeks for East Malaysia (Sarawak & Sabah)
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.